T’s and C’s


COMMITMENT FEE: A £50 -£150 Commitment Fee is now required for wedding bookings, (depending on wedding size). This will secure Paisley’s or Makeupboxlondon’s Place for the day and secure the date, for the day and the trial. The Fee is then deducted from the final wedding price not the trial and is non-refundable.

BOOKING: During Peak Season 1st May to 30th September, we require a minimum booking of £150. So within that you can book yourself and 2 members of your bridal party, or have both your hair and make-up done.

PAYMENT OF TRIAL: Once a trial date has been confirmed, payment for the trial will be taken by bank transfer before the trial i.e the day before or cash payment on the day. The trial payment is non-refundable if you are unhappy with the service and in the event of a cancellation of services. If you are unhappy with your look you need to say so at the end of the trial so we can make sure alternative arrangements are made.  Any communication after this date makeupboxlondon can only offer a second trial at the standard rate.

FINAL PAYMENTS: Once the trial has been conducted Full payment will be taken for the wedding through bank transfer or cash payment. This needs to be settled within 8 weeks of the trial.

LATE PAYMENTS:  Any late payments will incur a 15% late fee.

CANCELLATIONS: In the event of you cancelling:

If for some reason you cancel your booking, your cancellation must be confirmed by email or telephone. If a wedding or part of booking is cancelled within 14 days of the wedding date, the balance is required in full.  Your deposit is non refundable

Please note that all changes or cancellations MUST be stated in writing.

  • 2-6 MONTHS PLUS – £50-£150 DEPOSIT IS KEPT depending on what you paid.
  • LESS THAN 4 WEEKS before the wedding day NO REFUND

If I or my team are unable to attend your wedding due to circumstances beyond our control, we will make every attempt to find another suitable wedding hair and makeup artist to replace us…fingers crossed, we’ve never had this situation to date! If we are unable to find a replacement then makeupboxlondon will refund everything you have paid in full.

MAKE-UP ASSISTANT: I will now be charging an extra £95 assistant fee if there are more then 3 people for full hair and make-up on the day.  This is not just a fee but also the cost to have an extra person help with the amount of work involved.  I take my job very seriously and this makes sure we have enough hands to finish the job in a timely manner.  It works out less expensive then hiring a separate hair or makeup artist.  It also allows myself the Founder to work on the Bride solely with my expertise and training and the team on the bridesmaids. Depending on the Bridal party size, we may need more assistants and will be quoted for individually. Paisley and Makeupboxlondon specializes in large wedding parties so you don’t have to worry organizing everyone together for you big day.

TRIALS: Trials will be a maximum of 3.5h if any more time is required another trial will be recommended to test out other styles. Please have all guests ready and to start on time, any guest that is running late up to 30min will be charged £20 for the extra time.   We do not like to do this but if we have another bridal or hen party booking that day this will delay the whole team and lead to an unhappy client or bride.

Changes to trials – Any changes made by the bride to a trial must be made in writing 48 hours before the date of the trial.  If extra person’s are added onto the trial on the day CASH payment MUST be made on the day.


If changes result in the number attending being reduced or added on, stylists have the right to change the time or date of the trial and any previous booking discounts may be void. Please inform us asap of changes to confirm new costs.

SOCIAL MEDIA : The Bride or the Bridal Party may not negatively comment on either the brand or artists that work within the brand ‘makeupboxlondon’ and ‘bypaisley’ on any social media forum including Facebook, Instagram, Twitter etc.

WHATSAPP: This app is mainly for the sending of pictures and some communication. The majority of communication should be via email and telephone in emergencies.  Makeupboxlondon will endeavor to respond to messages within 24h and understand that communication is key.

JOURNEY TIMES AND TRAVEL EXPENSES: Journey time and travel expenses for both your consultation and wedding day will be charged as follows:

  • Journeys up to 5 mile radius from Norbury, SW16, London – £10
  • Journeys between 5 and 20 miles from Norbury, SW16, London – £15-£20
  • journeys over 20 miles from Norbury, SW16, London – POA

PARKING EXPENSES AND CONGESTION CHARGING: All car parking expenses and congestion charges incurred for both consultation and wedding days will be recharged to you at cost.

SUNDAY AND BANK HOLIDAY CHARGES: An additional £20 will be charged for TRIALS/WEDDINGS that take place on a Sunday or a Bank Holiday.

EARLY MORNING FEE: A fee of £20 will be charged for start times/long journeys that begin before 8am. Any weddings that require a start before 6am will be charged an extra £50

CANCELLATION OF GUESTS: If any guests are cancelled off the invoice or cannot make the day after the trial and invoice has been set you will still be charged for the guest.  The work involved in planning a wedding and guests involved does not allow last minute changes to the day.




Signed       ……………………………………………….                 PRINT NAME …………………………………………. Date …………………………

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If you'd like to book your appointment with Paisley or any of the Make Up Box London team, please either call us on the number below, or feel free to fill out our online form and we'll get back to you as soon as possible!

07581 416 504

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